Refund Policy

Return Label Responsibility

The approach used by puracy is as follows: Approved return shipping is paid by the merchant for both no-reason returns and quality-related claims. A prepaid label or another merchant-paid arrangement will be provided. It is set out here to help customers understand the applicable next steps.

Damaged, Defective, Wrong, or Missing Items

As part of the service provided by puracy, if an order is damaged, defective, incorrect, or incomplete, notify support@puracydaily.shop with the order number and supporting information. The merchant will pay approved return shipping and provide the appropriate replacement, exchange, or refund. It is included to give customers practical clarity about this part of the service.

Refund Method and Timing

Once inspection confirms approval, the refund is initiated to the original form of payment within 5–10 business days. Any later posting delay is controlled by the payment provider. puracy applies this rule to the relevant orders and requests. The purpose of this explanation is to make the applicable customer standard easy to follow.

Authorized Return Address

Unless a dedicated address is supplied in the authorization, approved returns are directed to 4519 Sundown Ln, Robstown, Texas, 78380, United States. Unapproved parcels may be delayed or refused. puracy applies this rule to the relevant orders and requests. This statement is provided to keep the related customer experience clear and predictable.

No-Reason Return Exceptions

For customers of puracy, the listed categories are not eligible for a change-of-mind return. This restriction never removes the customer's rights when an item is damaged, defective, incorrectly supplied, or missing. The detail is included here so customers can make decisions with clear expectations.

• Customized or personalized goods
• Clearance or Final Sale goods
• Gift cards
• Opened intimate, personal-use, or hygiene-sensitive goods
• Damaged, defective, wrong, or missing items remain eligible for consumer remedies

Eligibility Period for Returns

Requests for a no-reason return or exchange are accepted for 30 days following delivery. Contact support@puracydaily.shop or 512-962-7957 first so that eligibility and routing can be confirmed. This is the operating standard followed by puracy. The statement is included to make the related service expectation clear at a glance.

Cancellation Requests

Contact customer service promptly to cancel before shipment. Cancellation cannot be guaranteed after fulfillment begins, and shipped orders follow this Refund Policy. This is the operating standard followed by puracy. The purpose of this explanation is to make the applicable customer standard easy to follow.

Business Contact Record

• Store: puracy
• Customer-service email: support@puracydaily.shop
• Customer-service phone: 512-962-7957
• Business and return address: 4519 Sundown Ln, Robstown, Texas, 78380, United States